Refund & Return Policy

At ChotaParty, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund according to the terms outlined in this policy.

1. Return Eligibility

To be eligible for a return or exchange, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, tags, labels, and accessories, where applicable.
  • Include valid proof of purchase or order details.
  • Be returned within 14 days of the delivery date.

Items that have been used, washed, damaged, altered, or returned without their original packaging may not be eligible for a return, exchange, or refund.

2. Non-Returnable Items

Certain products may not be eligible for return or refund due to hygiene, safety, or product-specific reasons. These may include:

  • Used or opened personal care and hygiene products.
  • Clearance or final-sale items.
  • Gift cards.
  • Customized or personalized products.
  • Items specifically marked as non-returnable on the product page.
  • Products that have been damaged or altered after delivery.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact ChotaParty as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • Clear photos or videos of the item.
  • A brief description of the problem.

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

4. Refund Process

Once your returned item is received, our team will inspect it to determine whether it meets the requirements of this policy.

If your return is approved, your refund will be processed using the applicable refund method. The time required for the refund to appear in your account may vary depending on your payment method, bank, or payment provider.

ChotaParty is not responsible for delays caused by banks or third-party payment providers after the refund has been processed.

5. Shipping and Delivery Charges

Original shipping and delivery charges may be non-refundable unless the return is due to an error on our part, including:

  • Receiving the wrong item.
  • Receiving a damaged item.
  • Receiving a defective item.

Return shipping costs may be the responsibility of the customer unless the item received was incorrect, damaged, or defective.

6. Exchanges

Eligible products may be exchanged for another size, color, or available item, subject to product availability.

If the requested replacement is unavailable, ChotaParty may offer an alternative solution in accordance with this policy.

7. Order Cancellation

You may request to cancel your order before it has been processed or shipped.

Once your order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process after receiving the order.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team and provide the following information:

  • Full name.
  • Order number.
  • Product details.
  • Reason for the return or refund request.
  • Photos or videos, if applicable.

Our team will review your request and provide instructions regarding the next steps.

9. Policy Updates

ChotaParty reserves the right to update, modify, or change this Refund & Return Policy at any time. Any changes will be published on this page along with the updated effective date.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us using the details below:

ChotaParty
Plot 30, Sher Shah Block,
Garden Town, Lahore, 54400, Pakistan

Phone: (042) 35198255

Email: contact@chotaparty.com

We are happy to assist you with any questions regarding returns, exchanges, refunds, or your order.

Thank you for shopping with ChotaParty.